Call BT customer service: 0800 800 150. Up to 3 WiFi Pods if needed. A Virgin Media engineer visited my property after I reported slow download speeds. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). See these Examples. Online chat: You should see the option to start a chat on Virgin Media's website. 33 Comments. Link . My upload remains in the 25-30mbps range. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Virgin Mobile. I also have a new high-speed ethernet cable between both routers. It's consistently worse at night, and today has been basically unusable (<1Mbps). Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 2 weeks ago. 0 Mbps upstairs. Volt. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Account - Cable. 28. Click on the “Upstream” tab, copy the text and paste into your reply. Package. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. . The password is printed on the bottom of the Hub. That speeds recover as the day progresses could be that we. . This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. Multiple broadband speed tests over time can show if and when speed fluctuates. The problems appear to. Broadband, TV and phone deals. Wifi speed depends on so many things. Ran speed test, it averages about 1MP/s upload - 5275833. co. 0/ 5 (451 votes cast)To run a test: Go to speedtest. The connection is so poor at times samknows start to run a test. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Have been with Virgin Media for several years. For the last few nights I have experienced slow upload speeds. This is then disrupted to the connected devices, so unless. Check your broadband speed. 4GHz network which does have slower speed. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Located in Edinburgh, Scotland. samknows/real speed to hub is showing <100mb. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Sign out . Run a broadband speed test. Ask Your Question Fast!. Their service has stopped working and it is not fully fixed after two full working days. Their service has stopped working and it is not fully fixed after two full working days. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. If you have QoS on, turn it off and see if your speeds improve. 3) In the past 3 months I have not changed any software. It's been consistently slow on upload for almost a year. 4 40. I have had slow speed for 2 weeks. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. My latency is 11ms and packet loss is 0. uk I can’t connect to broadband. net and broadband quality monitor), although it's supposed to be 250Mbps. Options. The speed ranges between 0. It is worth a try. to 9 p. 4 QAM256 25 1 139000000 8 40. 6Mbps up. . The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. 1. uk. The fault reference is: F009373103. Pick a category to get started. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. If you are, your broadband provider may be in breach of contract. If you've got total loss of service after two working days, you'll be eligible for £9. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. 7 Mbps (mean 119. Views. Phone. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. The PC being tested is wired with Cat6 directly into the router. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. Leave it off for about 10 seconds. This has only happened recently though. The best way to contact Virgin Media to cancel is over the phone. Im currently on M350. Next, tap Check. Hi. Solutions tried: re-starting router; re-starting computer; updating drivers. Over the last 2 days my download speed has gone down to under 1mbps. I have a hub4 which is in modem mode. Call us from a textphone on 18001 0345 454 1111. To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. You will be contacted by a member of our Complaints Team. Try dispute resolution. Wed 23 Aug 2023 19. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. As low as 2Mbps at times, in the evening it’s back to 38Mbps. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Make a broadband speed complaint. Do you have an IT dept. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Apologies for the issues that you have been having with your speeds. on 13-10-2022 09:48. The. Speed. co. However, despite these high numbers, we seem to be having constant issues. This evening I ran the Virgin Media speed test. internet is throttled during the day. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. £5. A speed test of my connection is 200Mbps download 20Mbps upload. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. The download speeds available on Virgin Media are available to customers based on your speed package. Click on the “Upstream” tab. Give your broadband a boost. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Upload speed is fine. Cancelling Virgin Media broadband over the phone. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. Winner: Virgin Media offer the fastest widely available download speed of 1. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. you could ca. Intermittent connection. The packet loss is potentially due to increased load alongside noise. Virgin Media was founded in 2006. Check out the do's and don'ts, in our Community FAQs. co. 0. I phoned the technician team and asked. Working hard to help connect the nation, shop our offers and order online. Typically, extenders are linked through a wired port using an Ethernet cable. I have raised this twice. Alan Martin May 26, 2023. 1 channels for upstream on their HUBs. Email. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. Just. Since then, a number of customers on the provider’s Virgin Media Business packages have this week informed ISPreview that they too have had an additional DOCSIS 3. I have tried. Gaming Support. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. 02. Virgin Media Issues Reports Latest outage, problems and issue reports in social media: Rhiebelle (@rhiebelle) reported 3 minutes ago. This is an SNR fault. This speed is ideal for households with Gamers. 23-08-2022 18:34 - edited 23-08-2022 18:36. stevenjbarrett75@yahoo. Virgin media mobile internet slow Slow internet compensation . Joining in. We are moving to Plusnet where we get 500mb for £35 per month. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. Restart your equipment. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. This Code lets you know how to go about making a complaint and how to take it further if you need to. org. I have Virgin Business with 500MB download and 50MB upload. Posted in Speed. Downdetector, which tracks websites, showed more than. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. Solutions tried: re-starting router; re-starting computer; updating drivers. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues, at 32%, 35% and 37%. The Virgin Media team is available Monday through Friday, 8 a. 33 Comments. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. 9 40. I know something is wrong with my Internet, I just want an engineer out. Expect uploads averaging 52Mbps from the M500 package, and. Mobile customers. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. Welcome to Virgin Media’s help and support page. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. Virgin Media Issues Reports Latest outage, problems and issue reports in social media:Your Mobile Account. Use the test below to see if the issue is at the Hub or device. Their 23% Resolve Complaints rating is a cause for concern. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Please help me with this problem. I got the full amount plus 2 x £50 goodwill payments. 2022. 4 weeks ago. 9 out of 5, from 24,000 reviews: 2. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. All BT’s contracts are currently for 24 months. He also moved my connection on to a different tap. Virgin Media have faster average download speeds, yet Community. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. 400mb but via Ethernet it’s only around 100mb. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. Very slow upload speed. Internet speed test results can help you find and address potential. 7/2. StarrTerry. Virgin Phone Switchover. Problems with your bill. TV on the go. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 4. This Code lets you know how to go about making a complaint and how to take it further if you need to. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. TiVo. Also are you connecting via 2. I can verify this, see below. Leave it off for about 10 seconds. I do not work for VM. 13Gb, over 230Mb faster than BT's fastest broadband plan. The Financial Ombudsman Service Exchange Tower complaint. We have also checked to see what the situation is with regards the latency issues, and. Click Begin and speedtest. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. Click the lower link (Share Live Graph) then, click generate. on 15-09-2023 14:50. I have had slow speed for 2 weeks. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. It looks like an LLD service with a tiny buffer and, hence, wait time. We advise using their services securely and reviewing complaints beforehand. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). I phoned the technician team and asked. on 16-05-2022 12:30. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Hub 5 Ethernet slower than wifi. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. So no real difference in location. Wifi speed depends on so many things. Comments. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. For example, randomly internet pages will not load. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 9 times out of 10, this fixes the problem. Download speeds not as impacted. However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. Free downloads are available to all new and existing customers. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. I recently upgraded from M350 to M500 package. T3 Timeouts. Twitter: @bt_uk. It also offers M125 (average speed 132Mbps), M250 (average speed 264Mbps), M350 (average speed 362Mbps). If needed you can book a technician, order a replacement WiFi Hub,. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. The virgin service-status page reliably shows "there are no faults in the area", however if I. 4 QAM256 2 3 155000000 7. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Slow uploads and downloads were also a problem, affecting 15% of customers overall. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. (@Siouxbee89) reported 4 minutes agoHello again, Thanks so much for your private message and confirming your address, I have now booked you a visit for you connection – you can check the date and time via your online account here. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. Time Priority Description. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Rang and was told a new hub would be sent out to me and would arrive on 08. First thing to say is that a VM Residential package has no SLA. If the computers are also showing 100Mb/s cables might be the issue. 1 into the address bar of your browser. . M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. I also have a new high-speed ethernet cable between both routers. The PC may not drawing data any faster than you are seeing reported by speed tests. You. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician. Broadband, TV and Landline offers . First call 0800 561 0061 - use the automated service to see if there is a local service issue. BT Broadband contact details. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. M200: This comes with an average upload speed of 213Mbps. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Community Fibre and Virgin Media tie for the best broadband speed. If you've already submitted a complaint then sign into My Virgin Media. 5 to 5Mbps -- but has. Ofcom is worried about the number of complaints it has received from. Select the option next to Enable Modem Mode. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. Downdetector has seen an increase in reported problems since just after 9am this morning. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Hi worsley, We hope you're well. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. Comments. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Virgin Hub 3 Modem Mode Slow. Jun 09, 2023 10:50 am EDT. 2022. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. Options. Solved: Hi Everyone. Occasionally I'll get 20 Mbps. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. Speed test the service to a Router mode Hub (3/4/5) +. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. Gaming Support. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. Or 0345 454 1111* from any other phone. Email Tom Mockridge (CEO) on tom. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. on 10-12-2021 13:39. 9 Mbps (at 1614 hrs). Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. Speed. on 09-02-2023 14:38. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. Apologies for the issues that you have been having with your speeds. Tried this but the instructions did not apply to my old superhub 2. org. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Below 40ms (milliseconds) is a superfast and stable connection. I replied that this didn't address my concerns, explained again including the outcome I wanted. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. check your power levels to make sure they are "in band" -. The previous broadband from Virgin media. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. Common complaints. The m. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. uk of Stourbridge, US. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. 8Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period March 2021. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. louisg. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. If you feel that your downloads and your videos have been extremely slow, you might want to pay. internet is throttled during the day. Once the test begins click on: Run full test to see all the stats. I'm specifically looking at torrenting. Stream from Virgin Media. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. 5 40. . I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . My Virgin Media. M200: This comes with an average upload speed of 213Mbps.